# Sherpa

> Sherpa turns recorded product walkthroughs into interactive guided overlays that help end-users onboard themselves — no code required. Record once with the Chrome extension, publish a guide that renders as an in-app tooltip walkthrough on your product.

Sherpa is built for implementation managers and customer success teams at B2B SaaS companies. It replaces repetitive "how-to" support tickets with self-serve guided tours that live inside the customer's own instance of the product. The Chrome extension captures clicks, screenshots, and narration; the AI pipeline aligns transcript to events and generates step captions; the embed renders the walkthrough as an overlay when end-users ask questions in a chat assistant.

## Core pages

- [Home](https://www.usesherpa.app/): Product overview, value proposition, primary call to action.
- [How It Works](https://www.usesherpa.app/how-it-works): Step-by-step explanation of the record → publish → embed workflow.
- [Pricing](https://www.usesherpa.app/pricing): Free tier (3 product maps, 20 steps each), Monthly ($600/mo), Annual ($6,000/yr, saves $1,200 vs monthly). All paid plans include unlimited guides, unlimited users, advanced analytics, and custom branding.
- [FAQ](https://www.usesherpa.app/faq): Answers to common questions about the Chrome extension, pricing, features, supported browsers, and data security.
- [Demo](https://www.usesherpa.app/demo): Interactive product demo.

## Who Sherpa is for

- Implementation managers at B2B SaaS companies running repetitive customer onboarding.
- Customer success teams fielding the same "how do I…" tickets week after week.
- Product teams who want in-app guidance without adding engineering work.

## What makes Sherpa different

- Unlike screen-recording tools (Loom, Scribe), Sherpa guides are interactive — users click through the steps themselves inside the live product, not a passive video.
- Unlike traditional tour-builders (Pendo, Userflow, Intercom Product Tours), Sherpa is built from a recording, not from manual step-by-step construction. Record once, publish.
- Unlike generic chatbots, Sherpa surfaces walkthroughs contextually: when an end user asks a question, the AI assistant searches indexed product maps and renders the exact step sequence as an in-app overlay.

## Technical details for developers

- Chrome Extension captures DOM selectors (not pixel coordinates), so guides survive UI changes.
- Guides render via a lightweight embed script added to the customer's site.
- Multi-tenant hosts supported (subdomain-based): a walkthrough recorded on one tenant's host works for every tenant sharing the URL pattern.
- Works on any Chromium-based browser (Chrome, Edge, Brave, Arc). Firefox and Safari on the roadmap.

## Contact

- Support: support@usesherpa.app
- Privacy: privacy@usesherpa.app